Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last Updated: April 21, 2026

Introduction

Chicco ("we," "us," "our," or "Company") operates the Chicco mobile application (the "App"). This Privacy Policy explains our practices regarding the collection, use, and protection of your personal information when you use our App.

By downloading, installing, or using Chicco, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the App.

1. Information We Collect

1.1 Camera and Photos

  • QR Code Scanning: We use your device's camera to scan QR codes for product information and transactions. We do not store, transmit, or process the video feed; only the QR code data extracted from the scan is used.
  • Photo Capture: When you choose to upload photos (such as product images or profile pictures), we may access your device's camera or photo gallery. Photos are only stored on our servers if you explicitly choose to upload them.

1.2 Location Information

  • We collect location data to help you find nearby stores and for delivery services.
  • You can grant "Always," "While Using," or deny location access through your device settings.
  • Location data is only transmitted when you actively use location-dependent features.

1.3 Device Information

  • Device type, operating system, and app version
  • Device identifier (for analytics and app functionality)
  • Installation date and first launch information

1.4 App Usage Analytics

  • Pages visited and features accessed
  • Interaction patterns (for improving user experience)
  • Crash reports and performance metrics
  • Language and locale preferences

1.5 Account Information

  • Email address and phone number
  • Profile information you choose to provide
  • Authentication data (securely encrypted)
  • Order history and preferences

1.6 Payment Information

  • Payment transactions are handled by third-party payment processors (e.g., credit card networks, mobile payment providers).
  • We do not directly store your payment card details; these are processed securely by payment service providers.
  • Transaction records are stored for order fulfillment and customer service.

1.7 Notifications

  • Notification preferences and opt-in data
  • Device tokens necessary for push notifications

2. How We Use Your Information

We use collected information to:

  • Facilitate QR code scanning for product information and transactions
  • Enable photo uploads for user-generated content
  • Provide location-based services (store locator, delivery)
  • Process orders and payments
  • Send notifications and updates
  • Analyze app usage and improve performance
  • Provide customer support
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Data Sharing and Disclosure

3.1 Service Providers

We share data with third parties who provide services on our behalf, including:

  • Payment processors
  • Analytics providers (e.g., Firebase)
  • Cloud storage providers
  • Push notification services

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our legal rights and the safety of our users.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 No Sale of Personal Data

We do not sell your personal information to third parties for marketing purposes.

4. Data Security

We implement reasonable security measures to protect your personal information, including:

  • Encryption of sensitive data in transit (HTTPS/TLS)
  • Secure authentication mechanisms
  • Regular security assessments
  • Restricted access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

  • Camera/Photo Data: Only retained if you upload images; temporary during QR scanning (not stored).
  • Location Data: Retained as long as necessary for service delivery.
  • Account Data: Retained while your account is active and for a reasonable period afterward for legal compliance.
  • Analytics Data: Typically retained for 12–24 months.
  • Payment Records: Retained as required by law (typically 7 years).

You can request deletion of your account and associated data at any time by contacting us.

6. Your Rights and Choices

6.1 Access and Control

  • You can access, update, or delete your account information through the App settings.
  • You can change permissions (camera, location, notifications) in your device settings.

6.2 Permissions

  • Camera: Grant or deny in App Settings or Device Settings → Apps → Chicco.
  • Location: Choose "Always," "While Using," or "Never" in your device settings.
  • Notifications: Enable or disable in App Settings.

6.3 Marketing Communications

  • You can opt out of non-essential marketing emails through your account preferences.
  • You can disable push notifications in your device settings.

6.4 Data Portability

You can request your personal data in a portable format by contacting us at privacy@chiccoapp.com.

6.5 Right to Be Forgotten

You can request deletion of your personal data (subject to legal retention requirements) by contacting us.

7. Children's Privacy

Chicco is not intended for users under 13 years old. We do not knowingly collect information from children under 13. If we become aware of such collection, we will delete the information promptly. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Services

Our App may link to or integrate with third-party services:

These third parties have their own privacy policies, which we encourage you to review.

9. California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

  • Know what personal data is collected, used, and shared
  • Request deletion of your personal data
  • Opt out of the sale or sharing of your personal data
  • Receive equal service and pricing regardless of your privacy choices

To exercise these rights, contact us at privacy@chiccoapp.com.

10. General Data Protection Regulation (GDPR)

If you are an EU resident, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (right to be forgotten)
  • Restrict processing
  • Data portability
  • Object to processing
  • Lodge complaints with your supervisory authority

We process data based on your consent or legitimate business interests. You can withdraw consent at any time.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using Chicco, you consent to such transfers. We take appropriate safeguards to ensure your data remains protected.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice in the App or sending you a notification. The "Last Updated" date at the top reflects the most recent revision. Continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: