User Guide
Step-by-step guides for ordering, customising drinks, managing your account, and more.
Browse FAQFrequently Asked Questions
Account & Sign-In
How do I create a Chicco account?
Download the app, tap Sign Up, and enter your email address or continue with Apple/Facebook. Verify your phone number via OTP to complete registration.
I forgot my password. How do I reset it?
On the login screen, tap Forgot Password?. Enter your registered email and you'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.
Can I use Chicco without an account?
You can browse the menu without an account, but placing orders, earning points, and tracking deliveries require a registered account.
Ordering
How do I place an order?
Open the app, browse or search the menu, add items to your cart, customise each drink to your preference, then proceed to checkout. Select pickup or delivery, choose your payment method, and confirm.
Can I customise my drink?
Yes — Chicco offers deep customisation: milk type, espresso shots, syrups, toppings, temperature, and cup size. Use the Custom Blend feature to build a drink from scratch.
How do I scan a QR code to order in-store?
Tap the QR icon on the home screen, point your camera at the QR code at the counter or on the table, and the item or menu will load instantly. Proceed through checkout as normal.
Can I cancel or modify my order after placing it?
Orders can be cancelled or modified within 2 minutes of placement. After that, the barista has begun preparation. Contact support immediately if you need help with a recent order.
Delivery & Pickup
How do I track my delivery?
Go to My Orders in the app. Your active order shows a live status timeline — Confirmed → Preparing → Out for Delivery → Delivered. You'll also receive push notifications at each stage.
What areas do you deliver to?
Delivery coverage depends on your nearest Chicco branch. Enter your address at checkout to confirm availability.
Payments
What payment methods are accepted?
Chicco accepts Apple Pay, credit and debit cards (Visa, Mastercard), and cash on delivery where available. All card payments are processed through certified secure gateways.
Is my payment information stored?
We do not store your card details. All payment data is handled by our PCI-compliant payment processor. See our Privacy Policy for full details.
Loyalty Points
How do I earn points?
Every eligible order earns you loyalty points based on the order total. Special promotions and referrals can earn bonus points. Points are credited after your order is marked as delivered or picked up.
How do I redeem my points?
At checkout, tap Use Points to apply your balance as a discount. Redemption minimums and conversion rates are shown in the app under Rewards.
Technical Issues
The app is crashing or not loading. What should I do?
Try force-quitting the app and reopening it. If the issue persists, check for updates in the App Store. Still broken? Email us at support@chiccoapp.com with your device model and iOS version.
I'm not receiving push notifications. How do I fix this?
Go to your iPhone's Settings → Chicco → Notifications and make sure they're enabled. Inside the app, check Settings → Notification Preferences as well.
Still Need Help?
Our support team is available Monday–Friday, 9 AM – 6 PM (EET). We typically respond within 24 hours.
Email: support@chiccoapp.com